Return and Refund Policy
Return and Refund Policy
Return & Refund Policy – The Ghee Crafter
At The Ghee Crafter, we take pride in the quality of our handcrafted products. Your satisfaction matters to us, and we want you to shop with confidence.
Returns & Exchanges
Due to the perishable nature of ghee and food items, we do not accept returns or exchanges once a product has been opened or used.
If your order arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery with your order details and photos of the product. We’ll be happy to arrange a replacement or issue a refund.
Refunds
Approved refunds will be processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the issue was due to our error.
Cancellations
Orders can only be cancelled within 12 hours of purchase if they have not yet been shipped.
How to Contact Us
For any return, refund, or order issue, please email us at sicilym@gmail.com with your:
Order number
Description of the issue
Photos (if applicable)
We’ll do our best to resolve your request quickly and fairly.